Cancellation Policy

CANCELLATION POLICY

For General Tours:

  1. If Remarkable Borneo receives a cancellation request prior to the tour’s final payment date, we will retain your non-refundable deposit and impose cancellation fees.
    • Cancellation within (30) days of arrival or more than (30) days prior to arrival: 50% of the Total Tour Cost will be charged.
    • Cancellation within (15–29) days prior to arrival: 75% of the tour’s total cost will be charged.
    • Cancellation within (04-14)days prior arrival: 90% of the Tour’s Total Cost will be charged.
    • Cancellation on / less than (03) days prior arrival or No Show : 100% of Total Tour Cost will be charged
  1. For tour products or individual components supplied by third parties, such as airline tickets, hotel/lodge bookings, and so on, cancellation fees in accordance with the terms and conditions of the respective third parties shall apply, in addition to a minimum handling charge of RM50 per service per person.
  2. Once you have paid for the promotion package, no date changes, name changes, or cancellations will be permitted and strictly No Refund.

 

For Mount Kinabalu Climbing Tours:

  1. If Remarkable Borneo receives a cancellation request prior to the tour’s final payment date, we will retain your non-refundable deposit and apply cancellation fees.
    • Cancellation on / more than (60) days prior arrival : Deposit will be Forfeited
    • Cancellation on / less than (01-59) days prior arrival : 100% of Total Tour Cost will be charged
  2. Once you have paid for the promotion and budget climbing package, no date changes, name changes, or cancellations will be permitted.
  3. If you decide to cancel your booking in whole or in part (whether for yourself or for another member of your party), the cancellation will take effect only if Remarkable Borneo receives written confirmation of the cancellation.
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Client's Feedback What They Say?

Glenn Michael Tourist Form Britain

The private guides were fascinating and well-informed. We had the impression that they were more than guides.

Hannah Lee Tourist From Singapore

I had an incredible holiday in Kota Kinabalu, Sabah, thanks to Remarkable Borneo Tours, who took care of all the details. The hotels you recommended were all excellent, and we encountered no problems. The driver that accompanied us was excellent; he took care of the most of the sightseeing, and we were really happy. I'm looking forward to my future vacation with Remarkable Borneo Tours.

Alex David Tourist Form Thailand

We had a fantastic time in Sabah, and Remarkable Borneo Tours provided outstanding service. All of the hotels were excellent. Without your assistance, we would not have been able to reach Sabah. We appreciate everything and look forward to our future vacation.

Terrence Baker Tourist Form France

Overall, we had a fantastic experience. Thank you to the excellent staff that were on time, professional, and made us feel at ease. We had an amazing experience from the moment we booked the package until it was completed. We can't wait to go on another trip with Remarkable Borneo Tours.