Refund Information

REFUND

  1. No refunds will be issued for unused accommodations, meals, tours, transportation, or any other services.

  2. There will be NO refunds for the Mount Kinabalu Climb Package under any circumstances, including, but not limited to, summit closure due to bad weather, Acts of God, being refused climb by Sabah Parks rangers or mountain guides due to your personal health and well-being, personal reasons, flight cancellation, or any other reason.

  3. Failure to present on the day of departure will be treated as a no show. There will be no refunds.

  4. If a refund is required, we shall process eligible refund requests within a minimum of thirty (30) days, depending on the compliance and commitment of the participating suppliers.

  5. Remarkable Borneo Tour will not process a refund request unless and until the guest completes the Refund Details Acknowledgement Form.

Client's Feedback What They Say?

Glenn Michael Tourist Form Britain

The private guides were fascinating and well-informed. We had the impression that they were more than guides.

Hannah Lee Tourist From Singapore

I had an incredible holiday in Kota Kinabalu, Sabah, thanks to Remarkable Borneo Tours, who took care of all the details. The hotels you recommended were all excellent, and we encountered no problems. The driver that accompanied us was excellent; he took care of the most of the sightseeing, and we were really happy. I'm looking forward to my future vacation with Remarkable Borneo Tours.

Alex David Tourist Form Thailand

We had a fantastic time in Sabah, and Remarkable Borneo Tours provided outstanding service. All of the hotels were excellent. Without your assistance, we would not have been able to reach Sabah. We appreciate everything and look forward to our future vacation.

Terrence Baker Tourist Form France

Overall, we had a fantastic experience. Thank you to the excellent staff that were on time, professional, and made us feel at ease. We had an amazing experience from the moment we booked the package until it was completed. We can't wait to go on another trip with Remarkable Borneo Tours.