Cancellation Policy
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CANCELLATION POLICY
GENERAL TOURS
- If Remarkable Borneo Tours receives a cancellation request prior to the tour’s final payment date, we will retain your non-refundable deposit and apply cancellation fees.
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- Cancellation within (30) days of arrival or more than (30) days prior to arrival
50% of the Total Tour Cost will be charged. - Cancellation within (15–29) days prior to arrival
75% of the tour’s total cost will be charged. - Cancellation within (04-14)days prior arrival
90% of the Tour’s Total Cost will be charged. - Cancellation on / less than (03) days prior arrival or No Show
100% of Total Tour Cost will be charged
- Cancellation within (30) days of arrival or more than (30) days prior to arrival
- For tour products or individual components supplied by third parties, such as airline tickets, hotel/lodge bookings, and so on, cancellation fees in accordance with the terms and conditions of the respective third parties shall apply, in addition to a minimum handling charge of RM50 per service per person.
- Strictly No Refund, No Date Change, No Name Change and cancellations are allowed for promotion tour package.
MOUNT KINABALU CLIMB TOURS
- If Remarkable Borneo Tours receives a cancellation request prior to the tour’s final payment date, we will retain your non-refundable deposit and apply cancellation fees.
- Cancellation on / more than (60) days prior arrival
Deposit will be Forfeited. - Cancellation on / less than (01-59) days prior arrival
100% of Total Tour Cost will be charged
- Cancellation on / more than (60) days prior arrival
- Strictly No Refund, No Date Change, No Name Change and cancellations are allowed for promotion and budget climbing packages.
- If you decide to cancel your booking in whole or in part (whether for yourself or for another member of your party), the cancellation will take effect only if Remarkable Borneo Tours receives written confirmation of the cancellation.
